Using simulation to predict market behavior for outbound call centers - researchr publication authors

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Paulo J. de Freitas Filho, Geovani Ferreira da Cruz, Rui Seara, Guilherme Steinmann. Using simulation to predict market behavior for outbound call centers. In Shane G. Henderson, Bahar Biller, Ming-Hua Hsieh, John Shortle, Jeffrey D. Tew, Russell R. Barton, editors, Proceedings of the Winter Simulation Conference, WSC 2007, Washington, DC, USA, December 9-12, 2007. pages 2247-2251, WSC, 2007. [doi]

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