Paulo J. de Freitas Filho, Geovani Ferreira da Cruz, Rui Seara, Guilherme Steinmann. Using simulation to predict market behavior for outbound call centers. In Shane G. Henderson, Bahar Biller, Ming-Hua Hsieh, John Shortle, Jeffrey D. Tew, Russell R. Barton, editors, Proceedings of the Winter Simulation Conference, WSC 2007, Washington, DC, USA, December 9-12, 2007. pages 2247-2251, WSC, 2007. [doi]
@inproceedings{FilhoCSS07,
title = {Using simulation to predict market behavior for outbound call centers},
author = {Paulo J. de Freitas Filho and Geovani Ferreira da Cruz and Rui Seara and Guilherme Steinmann},
year = {2007},
doi = {10.1145/1351542.1351940},
url = {http://doi.acm.org/10.1145/1351542.1351940},
researchr = {https://researchr.org/publication/FilhoCSS07},
cites = {0},
citedby = {0},
pages = {2247-2251},
booktitle = {Proceedings of the Winter Simulation Conference, WSC 2007, Washington, DC, USA, December 9-12, 2007},
editor = {Shane G. Henderson and Bahar Biller and Ming-Hua Hsieh and John Shortle and Jeffrey D. Tew and Russell R. Barton},
publisher = {WSC},
isbn = {1-4244-1306-0},
}