A Decision Support System for Sizing the Call Center of an Electrical Power Distributor - researchr publication authors

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Adiel Teixeira de Almeida Filho, Ana Paula Henriques de Gusmao, Thárcylla R. N. Clemente, Jadielson Moura, Ana Paula Cabral Seixas Costa, Adiel Teixeira de Almeida. A Decision Support System for Sizing the Call Center of an Electrical Power Distributor. IJDSST, 6(2):63-76, 2014. [doi]

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