Leif Skiftenes Flak, Åke Grönlund. Managing Benefits in the Public Sector. Surveying Expectations and Outcomes in Norwegian Government Agencies. In Maria Wimmer, Hans Jochen Scholl, Enrico Ferro, editors, Electronic Government, 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008. Proceedings. Volume 5184 of Lecture Notes in Computer Science, pages 98-110, Springer, 2008. [doi]
Abstract is missing.