@article{Fletcher03,
  title = {Creating the Front Door to Government a Case Study of The},
  author = {Patricia Diamond Fletcher},
  year = {2003},
  url = {http://www.ideals.illinois.edu/bitstream/handle/2142/8522/librarytrendsv52i2g_opt.pdf},
  researchr = {https://researchr.org/publication/Fletcher03},
  cites = {0},
  citedby = {0},
  journal = {Library Trends},
  volume = {52},
  number = {2},
  pages = {268-281},
}