Adding Value to E-Services: a Business-Oriented Model

Matthias Flügge, Michael C. Jaeger. Adding Value to E-Services: a Business-Oriented Model. In Jie Lu, Guangquan Zhang, Da Ruan, editors, E-Service Intelligence: Methodologies, Technologies and Applications. Volume 37 of Studies in Computational Intelligence, pages 517-534, Springer, 2007. [doi]

Abstract

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