Asbjørn Følstad, Anna Grøndahl Larsen, Nina Bjerkreim-Hanssen. The Human Likeness of Government Chatbots - An Empirical Study from Norwegian Municipalities. In Ida Lindgren, Csaba Csáki, Evangelos Kalampokis, Marijn Janssen 0001, Gabriela Viale Pereira, Shefali Virkar, Efthimios Tambouris, Anneke Zuiderwijk, editors, Electronic Government - 22nd IFIP WG 8.5 International Conference, EGOV 2023, Budapest, Hungary, September 5-7, 2023, Proceedings. Volume 14130 of Lecture Notes in Computer Science, pages 111-127, Springer, 2023. [doi]
Abstract is missing.