Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli. What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. In Svetlana S. Bodrunova, editor, Internet Science - 5th International Conference, INSCI 2018, St. Petersburg, Russia, October 24-26, 2018, Proceedings. Volume 11193 of Lecture Notes in Computer Science, pages 194-208, Springer, 2018. [doi]
Abstract is missing.