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"Help! I Have a Problem" - Differences between a Humanlike and Robot-like Chatbot Avatar in Complaint Management

Anne Fota, Katja Wagner, Tobias Roeding, Hanna Schramm-Klein. "Help! I Have a Problem" - Differences between a Humanlike and Robot-like Chatbot Avatar in Complaint Management. In 55th Hawaii International Conference on System Sciences, HICSS 2022, Virtual Event / Maui, Hawaii, USA, January 4-7, 2022. pages 1-10, ScholarSpace, 2022. [doi]

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