Giuliana Franceschinis, Claudio Bertoncello, Guido Bruno, Giorgio Lungo Vaschetti, Antonio Pigozzi. SWN Models of a Contact Center: a Case Study. In Reinhard German, Boudewijn R. Haverkort, editors, Proceedings of the 9th International Workshop on Petri Nets and Performance Models, PNPM 2001, Aachen, Germany, September 11-14, 2001. pages 39-48, IEEE Computer Society, 2001. [doi]
Abstract is missing.