Joan Franz. On providing user support in a changing environment. In Phil Semprevivo, Peggy Semprevivo, Carol Vaughan Ascherfeld, Quentin Ludgin, Elias M. Awad, editors, Proceedings of the eighteenth annual computer personnel research conference, SIGCPR 1981, Washington, D.C., USA, June 4-5, 1981. pages 286-301, ACM, 1981. [doi]
Abstract is missing.