Mark Freeman, Peter Hyland, Jeffrey Soar. Australian online supermarket usability. In Elizabeth A. Kemp, Chris Phillips, B. L. William Wong, editors, Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer-Human Interaction, CHINZ 2003, Dunedin, New Zealand, 3-4 July 2003. pages 119-120, ACM, 2003. [doi]
Abstract is missing.