Phillip Freeman, Peter B. Seddon, Rens Scheepers. Explaining Organisational Investments in CRM Point Solutions. In Hubert Österle, Joachim Schelp, Robert Winter, editors, Proceedings of the Fifteenth European Conference on Information Systems, ECIS 2007, St. Gallen, Switzerland, 2007. pages 203-214, University of St. Gallen, 2007. [doi]
Abstract is missing.