Erin Friess. Personas and decision making in the design process: an ethnographic case study. In Joseph A. Konstan, Ed H. Chi, Kristina Höök, editors, CHI Conference on Human Factors in Computing Systems, CHI '12, Austin, TX, USA - May 05 - 10, 2012. pages 1209-1218, ACM, 2012. [doi]
Abstract is missing.