John Fritz, Andrea Mocko. Using FAQs to Help Users Help Themselves. In Leila M. Shahbender, Kelly Wainwright, Lucas Friedrichsen, Scott J. Saluga, editors, Proceedings of the 2015 ACM Annual Conference on SIGUCCS, St. Petersburg, FL, USA, November 9-13, 2015. pages 39-42, ACM, 2015. [doi]
Abstract is missing.