Peter Fröhlich, Lynne Baillie, Peter Reichl, Raimund Schatz, Florian Hammer, Georg Niklfeld. The HTI lab @ ftw: user research for telecom systems. In Gary M. Olson, Robin Jeffries, editors, Extended Abstracts Proceedings of the 2006 Conference on Human Factors in Computing Systems, CHI 2006, Montréal, Québec, Canada, April 22-27, 2006. pages 287-290, ACM, 2006. [doi]
Abstract is missing.