Wai-Tat Fu, Wayne D. Gray. Resolving the paradox of the active user: stable suboptimal performance in interactive tasks. Cognitive Science, 28(6):901-935, 2004. [doi]
@article{FuG04,
title = {Resolving the paradox of the active user: stable suboptimal performance in interactive tasks},
author = {Wai-Tat Fu and Wayne D. Gray},
year = {2004},
doi = {10.1016/j.cogsci.2004.03.005},
url = {http://dx.doi.org/10.1016/j.cogsci.2004.03.005},
researchr = {https://researchr.org/publication/FuG04},
cites = {0},
citedby = {0},
journal = {Cognitive Science},
volume = {28},
number = {6},
pages = {901-935},
}