Min Fu, Jiwei Guan, James Xi Zheng, Jie Zhou, Jianchao Lu, Tianyi Zhang 0001, Shoujie Zhuo, Lijun Zhan, Jian Yang. ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses. In Eleanna Kafeza, Boualem Benatallah, Fabio Martinelli, Hakim Hacid, Athman Bouguettaya, Hamid Motahari, editors, Service-Oriented Computing - 18th International Conference, ICSOC 2020, Dubai, United Arab Emirates, December 14-17, 2020, Proceedings. Volume 12571 of Lecture Notes in Computer Science, pages 370-385, Springer, 2020. [doi]
@inproceedings{FuGZZL0ZZY20,
title = {ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses},
author = {Min Fu and Jiwei Guan and James Xi Zheng and Jie Zhou and Jianchao Lu and Tianyi Zhang 0001 and Shoujie Zhuo and Lijun Zhan and Jian Yang},
year = {2020},
doi = {10.1007/978-3-030-65310-1_26},
url = {https://doi.org/10.1007/978-3-030-65310-1_26},
researchr = {https://researchr.org/publication/FuGZZL0ZZY20},
cites = {0},
citedby = {0},
pages = {370-385},
booktitle = {Service-Oriented Computing - 18th International Conference, ICSOC 2020, Dubai, United Arab Emirates, December 14-17, 2020, Proceedings},
editor = {Eleanna Kafeza and Boualem Benatallah and Fabio Martinelli and Hakim Hacid and Athman Bouguettaya and Hamid Motahari},
volume = {12571},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-65310-1},
}