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BPM motivations framework for digital challenges: lessons learned from customer use cases

Renata Gabryelczyk, Aneta Biernikowicz, Janice C. Sipior. BPM motivations framework for digital challenges: lessons learned from customer use cases. In Matteo Cristani, Carlos Toro 0001, Cecilia Zanni-Merk, Robert J. Howlett, Lakhmi C. Jain, editors, Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 24th International Conference KES-2020, Virtual Event, 16-18 September 2020. Volume 176 of Procedia Computer Science, pages 3133-3142, Elsevier, 2020. [doi]

Authors

Renata Gabryelczyk

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Aneta Biernikowicz

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Janice C. Sipior

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