BPM motivations framework for digital challenges: lessons learned from customer use cases

Renata Gabryelczyk, Aneta Biernikowicz, Janice C. Sipior. BPM motivations framework for digital challenges: lessons learned from customer use cases. In Matteo Cristani, Carlos Toro 0001, Cecilia Zanni-Merk, Robert J. Howlett, Lakhmi C. Jain, editors, Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 24th International Conference KES-2020, Virtual Event, 16-18 September 2020. Volume 176 of Procedia Computer Science, pages 3133-3142, Elsevier, 2020. [doi]

@inproceedings{GabryelczykBS20,
  title = {BPM motivations framework for digital challenges: lessons learned from customer use cases},
  author = {Renata Gabryelczyk and Aneta Biernikowicz and Janice C. Sipior},
  year = {2020},
  doi = {10.1016/j.procs.2020.09.175},
  url = {https://doi.org/10.1016/j.procs.2020.09.175},
  researchr = {https://researchr.org/publication/GabryelczykBS20},
  cites = {0},
  citedby = {0},
  pages = {3133-3142},
  booktitle = {Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 24th International Conference KES-2020, Virtual Event, 16-18 September 2020},
  editor = {Matteo Cristani and Carlos Toro 0001 and Cecilia Zanni-Merk and Robert J. Howlett and Lakhmi C. Jain},
  volume = {176},
  series = {Procedia Computer Science},
  publisher = {Elsevier},
}