Flavio Gaj, Giovanni Umberto Germani. Dealing with Availability in an international Service Management scenario. In Antonino Mazzeo, Roberto Bellini, Gianmario Motta, editors, E-Government, ICT Professionalism and Competences Service Science - IFIP 20th World Computer Congress, Industry-Oriented Conferences, September 7-10, 2008, Milano, Italy. Volume 280 of IFIP, pages 235-244, Springer, 2008. [doi]
Abstract is missing.