A novel approach for classifying customer complaints through graphs similarities in argumentative dialogues

Boris Galitsky, María Paula González, Carlos Iván Chesñevar. A novel approach for classifying customer complaints through graphs similarities in argumentative dialogues. Decision Support Systems, 46(3):717-729, 2009. [doi]

Authors

Boris Galitsky

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María Paula González

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Carlos Iván Chesñevar

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