Boris Galitsky, MarÃa Paula González, Carlos Iván Chesñevar. A novel approach for classifying customer complaints through graphs similarities in argumentative dialogues. Decision Support Systems, 46(3):717-729, 2009. [doi]
@article{GalitskyGC09,
title = {A novel approach for classifying customer complaints through graphs similarities in argumentative dialogues},
author = {Boris Galitsky and MarÃa Paula González and Carlos Iván Chesñevar},
year = {2009},
doi = {10.1016/j.dss.2008.11.015},
url = {http://dx.doi.org/10.1016/j.dss.2008.11.015},
tags = {graph-rewriting, rewriting, systematic-approach},
researchr = {https://researchr.org/publication/GalitskyGC09},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {46},
number = {3},
pages = {717-729},
}