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Justification of Customer Complaints using Emotional States and Mental Actions

Boris Galitsky, Irina Tumarkina. Justification of Customer Complaints using Emotional States and Mental Actions. In Valerie Barr, Zdravko Markov, editors, Proceedings of the Seventeenth International Florida Artificial Intelligence Research Society Conference, Miami Beach, Florida, USA. pages 239-244, AAAI Press, 2004.

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