Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Stuart D. Galup, Ronald Dattero, Jim J. Quan, Sue Conger. An overview of IT service management. Communications of the ACM, 52(5):124-127, 2009. [doi]
Abstract is missing.