Jatin Ganhotra, Haggai Roitman, Doron Cohen, Nathaniel Mills, R. Chulaka Gunasekara, Yosi Mass, Sachindra Joshi, Luis A. Lastras, David Konopnicki. Conversational Document Prediction to Assist Customer Care Agents. In Bonnie Webber, Trevor Cohn, Yulan He, Yang Liu, editors, Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing, EMNLP 2020, Online, November 16-20, 2020. pages 349-356, Association for Computational Linguistics, 2020. [doi]
Abstract is missing.