Predicting Interaction Quality of Conversational Assistants With Spoken Language Understanding Model Confidences

Yue Gao, Enrico Piovano, Tamer Soliman, Monir Moniruzzaman, Anoop Kumar, Melanie Bradford, Subhrangshu Nandi. Predicting Interaction Quality of Conversational Assistants With Spoken Language Understanding Model Confidences. In Ingo Frommholz, Frank Hopfgartner, Mark Lee 0001, Michael Oakes 0001, Mounia Lalmas, Min Zhang 0006, Rodrygo L. T. Santos, editors, Proceedings of the 32nd ACM International Conference on Information and Knowledge Management, CIKM 2023, Birmingham, United Kingdom, October 21-25, 2023. pages 4581-4587, ACM, 2023. [doi]

Abstract

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