The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter

Yang Gao, Huaxia Rui, Shujing Sun. The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter. MIS Quarterly, 47(3):983-1014, 2022. [doi]

Authors

Yang Gao

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Huaxia Rui

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Shujing Sun

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