Yang Gao, Huaxia Rui, Shujing Sun. The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter. MIS Quarterly, 47(3):983-1014, 2022. [doi]
@article{GaoRS22,
title = {The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter},
author = {Yang Gao and Huaxia Rui and Shujing Sun},
year = {2022},
doi = {10.25300/misq/2022/17366},
url = {https://doi.org/10.25300/misq/2022/17366},
researchr = {https://researchr.org/publication/GaoRS22},
cites = {0},
citedby = {0},
journal = {MIS Quarterly},
volume = {47},
number = {3},
pages = {983-1014},
}