Scouts: Improving the Diagnosis Process Through Domain-customized Incident Routing

Jiaqi Gao, Nofel Yaseen, Robert MacDavid, Felipe Vieira Frujeri, Vincent Liu, Ricardo Bianchini, Ramaswamy Aditya, Xiaohang Wang, Henry Lee, David A. Maltz, Minlan Yu, Behnaz Arzani. Scouts: Improving the Diagnosis Process Through Domain-customized Incident Routing. In Henning Schulzrinne, Vishal Misra, editors, SIGCOMM '20: Proceedings of the 2020 Annual conference of the ACM Special Interest Group on Data Communication on the applications, technologies, architectures, and protocols for computer communication, Virtual Event, USA, August 10-14, 2020. pages 253-269, ACM, 2020. [doi]

@inproceedings{GaoYMFLBAWLMYA20,
  title = {Scouts: Improving the Diagnosis Process Through Domain-customized Incident Routing},
  author = {Jiaqi Gao and Nofel Yaseen and Robert MacDavid and Felipe Vieira Frujeri and Vincent Liu and Ricardo Bianchini and Ramaswamy Aditya and Xiaohang Wang and Henry Lee and David A. Maltz and Minlan Yu and Behnaz Arzani},
  year = {2020},
  doi = {10.1145/3387514.3405867},
  url = {https://doi.org/10.1145/3387514.3405867},
  researchr = {https://researchr.org/publication/GaoYMFLBAWLMYA20},
  cites = {0},
  citedby = {0},
  pages = {253-269},
  booktitle = {SIGCOMM '20: Proceedings of the 2020 Annual conference of the ACM Special Interest Group on Data Communication on the applications, technologies, architectures, and protocols for computer communication, Virtual Event, USA, August 10-14, 2020},
  editor = {Henning Schulzrinne and Vishal Misra},
  publisher = {ACM},
  isbn = {978-1-4503-7955-7},
}