Jorge Luis García-Alcaraz, Francisco Javier Flor Montalvo, Cuauhtémoc Sánchez-Ramírez, Liliana Avelar Sosa, José Antonio Marmolejo-Saucedo, Giner Alor-Hernández. Importance of organizational structure for TQM success and customer satisfaction. Wireless Networks, 27(3):1601-1614, 2021. [doi]
Abstract is missing.