Gabriela García, Agustina Bertoia, Leonel Cameselle, Sonia E. Benitez, Diego Giunta, Analía Baum, Fernán Gonzalez Bernaldo de Quirós. Communication problems between end-users and technicians through a Help Desk in a Health Information System. In Indra Neil Sarkar, Andrew Georgiou, Paulo Mazzoncini de Azevedo Marques, editors, MEDINFO 2015: eHealth-enabled Health - Proceedings of the 15th World Congress on Health and Biomedical Informatics, São Paulo, Brazil, 19-23 August 2015. Volume 216 of Studies in Health Technology and Informatics, pages 985, IOS Press, 2015. [doi]
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