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CallSurf: Automatic Transcription, Indexing and Structuration of Call Center Conversational Speech for Knowledge Extraction and Query by Content

Martine Garnier-Rizet, Gilles Adda, Frederik Cailliau, Sylvie Guillemin-Lanne, Lori Lamel, Stephan Vanni, Claire Waast-Richard. CallSurf: Automatic Transcription, Indexing and Structuration of Call Center Conversational Speech for Knowledge Extraction and Query by Content. In Proceedings of the International Conference on Language Resources and Evaluation, LREC 2008, 26 May - 1 June 2008, Marrakech, Morocco. European Language Resources Association, 2008. [doi]

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