CallSurf: search by content, navigation and knowledge extraction on call center conversational speech, for marketing and strategic intelligence

Martine Garnier-Rizet, Sylvie Guillemin-Lanne, Frédérik Cailliau. CallSurf: search by content, navigation and knowledge extraction on call center conversational speech, for marketing and strategic intelligence. In Recherche d Information Assistée par Ordinateur, RIAO 2010: Adaptivity, Personalization and Fusion of Heterogeneous Information, 9th International Conference, Bibliotheque Nationale de France, Paris, France, April 28-30, 2010, Proceedings. pages 208-210, CID - Le Centre de Hautes Etudes Internationales D Informatique Documentaire, 2010. [doi]

Abstract

Abstract is missing.