Leandro Santos Gaspar, Flávia Cristina Bernardini, Leila Weitzel. Analysis of Information Retrieval in Call Center Documents - Case Study in Computer Solutions Bases. In Frank Siqueira, Patricia Vilain, Claudia Cappelli, Raul Sidnei Wazlawick, editors, Proceedings of the XII Brazilian Symposium on Information Systems on Brazilian Symposium on Information Systems: Information Systems in the Cloud Computing Era, SBSI 2016, Florianópolis, Brazil, May 17-20, 2016. pages 41-44, ACM, 2016. [doi]
@inproceedings{GasparBW16,
title = {Analysis of Information Retrieval in Call Center Documents - Case Study in Computer Solutions Bases},
author = {Leandro Santos Gaspar and Flávia Cristina Bernardini and Leila Weitzel},
year = {2016},
url = {https://dl.acm.org/doi/abs/10.5555/3021955.3021963},
researchr = {https://researchr.org/publication/GasparBW16},
cites = {0},
citedby = {0},
pages = {41-44},
booktitle = {Proceedings of the XII Brazilian Symposium on Information Systems on Brazilian Symposium on Information Systems: Information Systems in the Cloud Computing Era, SBSI 2016, Florianópolis, Brazil, May 17-20, 2016},
editor = {Frank Siqueira and Patricia Vilain and Claudia Cappelli and Raul Sidnei Wazlawick},
publisher = {ACM},
isbn = {978-85-7669-317-8},
}