Robin Gauld, Jayde Flett, Sasha McComb, Andrew Gray. How responsive are government agencies when contacted by email? Findings from a longitudinal study in Australia and New Zealand. Government Information Quarterly, 33(2):283-290, 2016. [doi]
@article{GauldFMG16,
title = {How responsive are government agencies when contacted by email? Findings from a longitudinal study in Australia and New Zealand},
author = {Robin Gauld and Jayde Flett and Sasha McComb and Andrew Gray},
year = {2016},
doi = {10.1016/j.giq.2016.03.004},
url = {http://dx.doi.org/10.1016/j.giq.2016.03.004},
researchr = {https://researchr.org/publication/GauldFMG16},
cites = {0},
citedby = {0},
journal = {Government Information Quarterly},
volume = {33},
number = {2},
pages = {283-290},
}