William W. Gaver, John Bowers, Tobie Kerridge, Andy Boucher, Nadine Jarvis. Anatomy of a failure: how we knew when our design went wrong, and what we learned from it. In Dan R. Olsen Jr., Richard B. Arthur, Ken Hinckley, Meredith Ringel Morris, Scott E. Hudson, Saul Greenberg, editors, Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Boston, MA, USA, April 4-9, 2009. pages 2213-2222, ACM, 2009. [doi]
Abstract is missing.