Henning Gebert, Malte Geib, Lutz Kolbe, Walter Brenner. Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]. J. Knowledge Management, 7(5):107-123, 2003. [doi]
@article{GebertGKB03,
title = {Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]},
author = {Henning Gebert and Malte Geib and Lutz Kolbe and Walter Brenner},
year = {2003},
doi = {10.1108/13673270310505421},
url = {http://dx.doi.org/10.1108/13673270310505421},
researchr = {https://researchr.org/publication/GebertGKB03},
cites = {0},
citedby = {0},
journal = {J. Knowledge Management},
volume = {7},
number = {5},
pages = {107-123},
}