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Customer Loyalty to an Online Store: The Meaning of Online Service Quality

David Gefen, Pat Devine. Customer Loyalty to an Online Store: The Meaning of Online Service Quality. In Veda C. Storey, Sumit Sarkar, Janice I. DeGross, editors, Proceedings of the International Conference on Information Systems, ICIS 2001, December 16-19, 2001, New Orleans, Louisiana, USA. pages 613-618, Association for Information Systems, 2001.

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