Malte Geib, Lutz M. Kolbe, Walter Brenner. CRM collaboration in financial services networks: a multi-case analysis. J. Enterprise Inf. Management, 19(6):591-607, 2006. [doi]
@article{GeibKB06,
title = {CRM collaboration in financial services networks: a multi-case analysis},
author = {Malte Geib and Lutz M. Kolbe and Walter Brenner},
year = {2006},
doi = {10.1108/17410390610708481},
url = {http://dx.doi.org/10.1108/17410390610708481},
researchr = {https://researchr.org/publication/GeibKB06},
cites = {0},
citedby = {0},
journal = {J. Enterprise Inf. Management},
volume = {19},
number = {6},
pages = {591-607},
}