Malte Geib, Annette Reichold, Lutz Kolbe, Walter Brenner. Architecture for Customer Relationship Management Approaches in Financial Services. In 38th Hawaii International Conference on System Sciences (HICSS-38 2005), CD-ROM / Abstracts Proceedings, 3-6 January 2005, Big Island, HI, USA. IEEE Computer Society, 2005. [doi]
Abstract is missing.