Intelligent Interruptions for IVR: Investigating the Interplay between Presence, Workload and Attention

Ceenu George, Manuel Demmler, Heinrich Hussmann. Intelligent Interruptions for IVR: Investigating the Interplay between Presence, Workload and Attention. In Regan L. Mandryk, Mark Hancock, Mark Perry, Anna Cox, editors, Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, QC, Canada, April 21-26, 2018. ACM, 2018. [doi]

@inproceedings{GeorgeDH18,
  title = {Intelligent Interruptions for IVR: Investigating the Interplay between Presence, Workload and Attention},
  author = {Ceenu George and Manuel Demmler and Heinrich Hussmann},
  year = {2018},
  doi = {10.1145/3170427.3188686},
  url = {http://doi.acm.org/10.1145/3170427.3188686},
  researchr = {https://researchr.org/publication/GeorgeDH18},
  cites = {0},
  citedby = {0},
  booktitle = {Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, QC, Canada, April 21-26, 2018},
  editor = {Regan L. Mandryk and Mark Hancock and Mark Perry and Anna Cox},
  publisher = {ACM},
}