Ceenu George, Manuel Demmler, Heinrich Hussmann. Intelligent Interruptions for IVR: Investigating the Interplay between Presence, Workload and Attention. In Regan L. Mandryk, Mark Hancock, Mark Perry, Anna Cox, editors, Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, QC, Canada, April 21-26, 2018. ACM, 2018. [doi]
Abstract is missing.