Kerstin Gerke, Gerrit Tamm. Continuous Quality Improvement of IT Processes based on Reference Models and Process Mining. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 786, Association for Information Systems, 2009. [doi]
Abstract is missing.