Text Mining to Decipher Free-Response Consumer Complaints: Insights From the NHTSA Vehicle Owner's Complaint Database

Mahtab Ghazizadeh, Anthony D. McDonald, John D. Lee. Text Mining to Decipher Free-Response Consumer Complaints: Insights From the NHTSA Vehicle Owner's Complaint Database. Human Factors, 56(6):1189-1203, 2014. [doi]

Abstract

Abstract is missing.