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Allocating Shared Resources Optimally for Call Center Operations and Knowledge Management Activities

Abhijeet Ghoshal, Alok Gupta, Mani Subramani. Allocating Shared Resources Optimally for Call Center Operations and Knowledge Management Activities. In Proceedings of the International Conference on Information Systems, ICIS 2012, Orlando, Florida, USA, December 16-19, 2012. Association for Information Systems, 2012. [doi]

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