Service encounter thinklets: how to empower service agents to put value co-creation into practice

Tobias Giesbrecht, Gerhard Schwabe, Birgit Schenk. Service encounter thinklets: how to empower service agents to put value co-creation into practice. Inf. Syst. J., 27(2):171-196, 2017. [doi]

Authors

Tobias Giesbrecht

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Gerhard Schwabe

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Birgit Schenk

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