Tobias Giesbrecht, Gerhard Schwabe, Birgit Schenk. Service encounter thinklets: how to empower service agents to put value co-creation into practice. Inf. Syst. J., 27(2):171-196, 2017. [doi]
@article{GiesbrechtSS17,
title = {Service encounter thinklets: how to empower service agents to put value co-creation into practice},
author = {Tobias Giesbrecht and Gerhard Schwabe and Birgit Schenk},
year = {2017},
doi = {10.1111/isj.12099},
url = {http://dx.doi.org/10.1111/isj.12099},
researchr = {https://researchr.org/publication/GiesbrechtSS17},
cites = {0},
citedby = {0},
journal = {Inf. Syst. J.},
volume = {27},
number = {2},
pages = {171-196},
}