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Using Key Performance Indicators to Facilitate the Strategy Implementation and Business Process Improvement in SME's

Miguel Merino Gil, David Neila Sousa. Using Key Performance Indicators to Facilitate the Strategy Implementation and Business Process Improvement in SME's. In Joaquim Filipe, José Cordeiro, editors, ICEIS 2010 - Proceedings of the 12th International Conference on Enterprise Information Systems, Volume 2, AIDSS, Funchal, Madeira, Portugal, June 8 - 12, 2010. pages 193-197, SciTePress, 2010.

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