Caroline Giroux-Huppé, Sylvain Sénécal, Marc Fredette, Shang-Lin Chen, Bertrand Demolin, Pierre-Majorique Léger. Identifying Psychophysiological Pain Points in the Online User Journey: The Case of Online Grocery. In Aaron Marcus, Wentao Wang 0007, editors, Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part IV. Volume 11586 of Lecture Notes in Computer Science, pages 459-473, Springer, 2019. [doi]
@inproceedings{Giroux-HuppeSFC19,
title = {Identifying Psychophysiological Pain Points in the Online User Journey: The Case of Online Grocery},
author = {Caroline Giroux-Huppé and Sylvain Sénécal and Marc Fredette and Shang-Lin Chen and Bertrand Demolin and Pierre-Majorique Léger},
year = {2019},
doi = {10.1007/978-3-030-23535-2_34},
url = {https://doi.org/10.1007/978-3-030-23535-2_34},
researchr = {https://researchr.org/publication/Giroux-HuppeSFC19},
cites = {0},
citedby = {0},
pages = {459-473},
booktitle = {Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part IV},
editor = {Aaron Marcus and Wentao Wang 0007},
volume = {11586},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-23535-2},
}